Reference

Privacy Policy for dbd333 Accounts

Your account here runs on a short set of details: a mobile number, a password you choose, and the wallet you pick for bKash, Nagad or Rocket transfers.

Mobile number and wallet recordsCookie and sign-in logs explainedAsk for a copy or correctionAccess depends on local law
dbd333 Privacy Policy for dbd333 Accounts
ASK ABOUT DATA

How to Reach Us About Data

If a detail on your account looks wrong, message our Bangladesh support team from the same mobile number on the account — that is how we confirm it is you before anything changes. For a copy of what we hold, a correction, or a request to close the account, say which one you want in the first line of your message. We reply in the same chat thread so you keep the whole exchange in one place.

Team online

In-app chat

Open the chat from your account menu on mobile and send the request there. The thread keeps the history of your data question in one place you can scroll back to later.

Support email

Write from the address linked to your account and put 'data request' in the subject line. We may ask for a code sent to your registered number before releasing any account record.

Wallet reference check

For anything tied to a bKash, Nagad or Rocket transfer, send the wallet reference number with your message. It lets support pull the matching record without asking for the same detail twice.

HOW WE HANDLE IT

Cookies, Security and Data Retention

Your session is protected by the password you set plus a one-time code on your phone, so a stolen password alone will not open the account. Cookies do the small jobs — keeping you signed in on the same handset, remembering your language, and showing us which pages stall on slower mobile data. We hold wallet records while the account is open, then for the stretch your local law sets for payment evidence. Ask us to delete what we are not required to keep and we will confirm what was removed.

Cookies you can clear

Sign-in and language cookies come from us; clearing browser storage logs you out on that device. Blocking everything may break the wallet chip row and the login code prompt, so leave first-party cookies on.

Login checks

A code goes to your registered number whenever you sign in from a new handset. If you did not ask for that code, change your password from the device you normally use and tell support straight away.

Retention windows

Wallet records stay while your account is open, then for the period local law sets for payment evidence. Marketing consent you can withdraw at any time, and messages stop from the next send onward.

Who sees your record

Support staff handling your query, and the engineers who keep the wallet and login systems running. Both groups work under access rules, and every look at an account record is logged.

Questions About Your Data

The questions we get most about this page are about copies, corrections, and what happens to wallet records when you stop using the account. Short answers sit below. If yours is not covered, send it through support chat with your registered number attached and we will reply in writing rather than over a phone call, so you keep something you can point to later.

Yes. Ask from the number on the account and support sends a file listing your profile fields, wallet payment records and sign-in times. We may verify you with a code before the file goes out.

Your profile stops being used for login and the wallet stops taking transfers. Payment records stay for the retention period local law sets, because they also stand as evidence behind past deposits and withdrawals.

Only what a transfer needs: the wallet number, the amount and a reference. bKash, Nagad and Rocket process the movement on their side under their own rules, and we never pass your number to outside marketers.

Open your browser settings, find the site data section and clear or block cookies for this domain. You will be signed out, and the login code will be asked for again on your next visit.

Support chat, from your registered number. Say which field is wrong and what it should read. We correct what we can verify and tell you if a wallet record has to stay as the provider sent it.

It can. Rules on payment records, age and consent differ by country, so what we hold and how long we hold it depends on your local law and eligible regions. Site access follows the same test.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.